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Kitchen Window's Return Policy

Merchandise Return Policy:
Returns must be made within 30 days of purchase for a refund. Returns require a copy of the order to be returned with your shipment. All refunds will be made by original method of payment. Returned merchandise must be in NEW condition with original packaging and instructions. Return's to store require a receipt and a valid photo ID.

Cooking School Return Policy:
All cooking classes are NON-REFUNDABLE, much like a sporting event or theater ticket. Be sure to mark the dates on your calendar. If you are unable to attend a class, you may send someone in your place or contact us to see if we have a waiting list. If we have a waiting list, we will TRY to sell your space for you. We do NOT guarantee that we will be able to sell your space. Please be aware, if the space is sold, you will receive a store credit good towards the purchase of future classes

Claims:
All claims and shortages must be reported within 48 hours of received shipment. All packaging materials must be saved. Please call Kitchen Window at 612-824-4417 ext 103 or toll free at 1-888-824-4417 ext 103 to report your claim.

Items Not Returnable: 
Special order merchandise is a final sale and is not returnable unless defective.  Any used product is not returnable, unless it is defective. Gift Cards and cooking classes are non-refundable and cannot be returned.

Defective Policy
Kitchen Window stands behind its products and equipment. Should you receive defective merchandise, please report the issue within 48 hours and a refund will be given or product/equipment replaced.

Damaged Merchandise: 
If you receive damaged merchandise please keep all of the packing materials and place the merchandise inside the original shipping box.  If the merchandise was damaged in shipping, please call our customer service department at 1-888-824-4417 ext 103, and a claim will be filed with UPS, and the product/equipment will be replaced. For all other damages, please contact our customer service department to obtain a return authorization number at 1-888-824-4417 ext 103. 

Kitchen Window's On-line Return Procedure

ONLINE PURCHASES CAN BE RETURNED IN-STORE OR SHIPPED BACK TO KITCHEN WINDOW

ALL RETURNS SHIPPED BACK TO KITCHEN WINDOW MUST HAVE A RETURN AUTHORIZATION NUMBER (RA#) AND INCLUDE A COPY OF YOUR RECEIPT OR PACKING LIST.

To obtain a return authorization number, please contact our customer service team by phone: 888-824-4417 or by e-mail: customerservice@kitchenwindow.com.

Without prior authorization your return will not be accepted.

Kitchen Window wants you to be completely satisfied with your purchase. When your package is received, please examine and report any damage immediately. We strive not to ship defective merchandise, but in the event it happens, please contact us and we will gladly examine the item and make the proper corrections. If you are not completely satisfied, please return the item for an exchange or refund within 30 days of receipt with the proper paperwork included and filled out. All sales are final after 30 days from purchase.

Items must be in their original unused, unwashed condition with the manufacturer tag still intact. Shipping and handling charges are always non-refundable. Orders shipped with free shipping will have the standard shipping charges subtracted from the purchase credit. Orders submitted with promotions will have the value (%) of the promotion subtracted from the purchase credit. If your item came with a gift with purchase (GWP) the gift must also be returned in new, unused condition to receive a full refund.

A gift item shipped to you from Kitchen Window may be returned if in new and unused condition for a gift certificate that can be used on a future Kitchen Window order.

Please ship the item, along with a copy of the receipt or packing slip and the return authorization number, by a method that is insured and traceable, to the following address:

Returns
Kitchen Window
3001 Hennepin Ave.
Minneapolis, MN 55408

Items that are not in new and unused condition or not in their original packaging will not be accepted for refund or exchange.

Note: Please allow 14 days, for processing of exchanges or returns.

 

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