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Espresso Service

Another Reason to Buy from Us - We offer warranty assistance

For all JURA Espresso Machines, IN or OUT of warranty:
We are proud to be an official intake center for JURA espresso machines.  At any time, you can bring your Jura to Kitchen Window where we will package and ship it to the Jura Repair Center.  Jura charges a flat fee based on which machine you have.  If you have questions about what the fee is for your machine and what is included in the fee, please contact our Customer Service team at 612.824.4417 ex. 103.   
 
For all other Brands we sell, we offer Full Service Warranty Assistance!
We are excited to offer our customers Full Service Warranty Assistance. 
Our Warranty Assistance applies ONLY to machines that are purchased from Kitchen Window. 
 
Here is how it works:
If you purchased your machine from Kitchen Window within the past two years, your machine is covered under the manufacturer warranty and Kitchen Window's extended warranty.   Should you have any issues, we are happy to provide you with two options: 
 
First, you can let Kitchen Window handle your warranty for you!    We will…
 
·         Initiate your warranty claim with the manufacture’s repair center.
·         Package and ship your machine to the warranty center.
·         Provide you a comparable loaner machine while your machine is at the service center.
·         Communicate with the warranty repair center throughout the process. 
·         Return ship your machine to Kitchen Window upon completion of your warranty service. 
 
Whenever possible, please provide the original packaging for your machine.  This packaging is specifically made to protect your machine and will help ensure that your machine ships as safely as possible.
 
OR, if you choose to not utilize your extended Kitchen Window warranty, you can ship your machine back to the manufacturer’s specified warranty service center under terms of the manufacturer’s warranty.
 
Kitchen Window no longer provides on-site repair service for espresso machines.
 
See list below for out of warranty repair centers.


Espresso Repair Centers

DeLonghi; Gaggia; Rancilio; Saeco
Mati Coffee Inc.
www.maticoffee.com                        
Contact: Luca Mati
681 Chase Ave., Elk Grove Village, IL 60007    
847-545-9605

DeLonghi; Gaggia; Saeco
Espresso Machine Experts
www.espresso-experts.com
48826 Van Dyke Avenue,Shelby Township, MI 48317
586-739-9500

Expobar; Solis
Whole Latte Love
www.wholelattelove.com
customerservice@wholelattelove.com
100 Ajax Road, Rochester, NY 14624
888-411-5282

Expobar; Francis Francis; Gaggia; Pasquini; Rancilio; Saeco; Starbucks
Cerini Coffee & Gifts
www.cerinicoffee.com
2334 Arthur Avenue, Bronx, NY 10458
718-584-6120

Breville; Gaggia; La Pavoni; Rancilio; Saeco
The Expresso Shoppe
www.expressoshoppe.com info@expressoshoppe.com
524 North York Road,Bensenville, IL 60106
630-350-0066

Pasquini
Pasquini Espresso Co.
www.pasquini.com techsupport@pasquini.com
1501 W Olympic Blvd, Los Angeles, CA 90015
800-724-6225

All EXCEPT: Jura; Gaggia; Saeco; Expobar; Izzo; Franke; La Marzocco
1st Line Equipment, LLC
www.1st-line.com sales@1st-line.com
265 Willow Brook Rd Unit 6, Freehold, NJ 07728
888-933-5947

All Machines EXCEPT Breville
Espresso Repair Experts
www.espressorepairexperts.com  info@espressorepairexperts.com
403 S Brandon St, Seattle, WA 98108
206-397-0006

Rocket; La Marzocco; Rancilio; Baratza; Saeco; Gaggia
Hi Tech Espresso
www.hitechespresso.com  dave@hitechespresso.com
2013 Griffith Park Blvd, Los Angeles, CA 90039
877-286-2833


Manufacture Customer Service Line

Ascaso
(732)298-6375
www.ascaso.com

Baratza
425-641-1245
support@baratza.com

Breville
866-273-8455
www.brevilleusa.com

DeLonghi
866-528-8323
support@delonghiusa.com

Expobar
+46 (0) 570-477 00
info.se@creminternational.com

Francis Francis
877-469-4559
customer.service@illy.com

Gaggia
888-389-4123
www.gaggia-usa.com

Krups
800-526-5377
www.krupsusa.com

La Pavoni                                        
(European Gifts & Housewares)
914-664-3448
sales@europeangift.com

Pasquini
213-739-0480
techsupport@pasquini.com

Rancilio
630-914-7900
info@ranciliogroupna.com

Saeco
800-933-7876
www.support.philips.com

Solis
out of business

 

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